Refund policy

Refunds and returns

1. Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the New Zealand Consumer Law.

2. Refunds are strictly limited to those available under clauses implied by statute.

3. The Customer must comply with directions from staff to facilitate a return.

4. Returned Products, under the Returns Policy must be returned in their original packaging with all accessories.

5. Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:

(a) the nature of Our failure to comply with the consumer guarantee, or

(b) the size or height, or method of attachment, of the Product.

For more information, please visit our Terms & Conditions