Ordering Information
Is it safe to order online?
Of course! Your credit card and bank account numbers are never shared with online stores, and you’re 100% protected against unauthorised payments sent from your account, If however you still feel uneasy about ordering online feel free to contact us by email at nzinfo@vallkree.com and we will contact you to arrange the order.
Are my personal details safe with VALLKREE?
VALLKREE practices safe e–commerce. We do not store credit card details and at no time do we share any of our customer’s information with any other parties. We do retain customer information in the interest of further communication with our customers. If at any time you would like your information removed from our files please contact us.
How do I order?
Buying online is easy: browse through our categories and click the “Add to cart” button for any item you’d like. When you’ve finished shopping, click through to your shopping cart and enter your delivery address and payment details as requested.
Returns and exchanges
What are the refunds/exchange policy?
We do not offer you a refund or an exchange.
What if my goods are damaged or faulty?
We take great care ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please notify us within 2 days of receiving your goods and the faulty item will be replaced. Faulty Goods must be returned in the original packaging for an exchange.
If you have any questions about payment or delivery, or any special requests please Contact Us at nzinfo@vallkree.com Please refer to our terms and conditions.
Making Payments
How do I make a payment?
Online using your bank account, Visa, Mastercard, Amex & Diners through Pay Pal or by direct internet transfer*. To pay via direct internet transfer, select this option in the check out process and you will be given the bank accounts details in which your payment can be made. Once your payment has cleared into our account we will ship your item, please allow an extra 2-3 days on top of the standard delivery time.
About our Bikes
What's the different sizes between the bike models?
We've created this handy little size chart to help with difference in sizes of our bike models.
Can I customise my bike?
The custom parts you may be able to change at an extra cost, and due to availability are as follows:
* A full range of tanks.
* Tyre colour and possibly size.
* Seat and grip colour options are black and brown only.
What the difference between the motor sizes of the 250w vs 500w?
All Vallkree are EN certified. 250 watt and 500 watt motors are restricted to 40 KPH. Both models come with a thumb throttle but it will cut out at 6kmph on the 250 watt motor.this is just enough speed for a smooth take off.
The 500 watts VALLKREE motor will give you more torque power when going up hills or taking a passenger. If you live in a hilly region or want to take a passenger then we recommend the 500watt motor.
What's the range of the bike for battery size?
This will depend on many factors, ie: riders weight, terrain, and P.A.S level selected. Generally you can expect to get between 45-60km range.
How do I assemble my bike?
Click here to download the instructions or watch the unboxing and assembly video
